FAQ

1. What is SENA Concierge?

SENA Concierge is a business concierge membership that provides on-demand operational support through a simple credits-based model — without the need to hire additional staff.

2. Who is SENA Concierge best suited for?

SENA is designed for agencies, SMEs, and business owners who need reliable support for backend and operational tasks, but prefer flexibility over hiring full-time staff.

3. What kind of tasks can I delegate to SENA?

Tasks typically fall into four categories:

• Administrative Support (e.g. document review, Excel cleanup, formatting)

• Research & Sourcing (e.g. vendor comparisons, price checks, market research)

• Operational Support (e.g. SOP creation, backend process coordination)

• Content Assistance (e.g. proofreading, polishing, restructuring)

If you’re unsure whether a task is suitable, you can always check with us first.

4. What tasks are not supported?

SENA does not manage inboxes, customer service, or internal business operations. We also do not provide specialised professional services such as legal, accounting, finance, or design work.

5. How does the Credits Membership work?

Each membership plan includes a set number of credits per month. Credits are used to request specific tasks or projects, allowing you to access support only when you need it.

6. What counts as one credit?

One credit typically covers one clearly defined task or project. If a request is more complex or requires multiple stages, this will be discussed upfront before work begins.

7. How many credits do I receive each month?

• Standard Plan: 2 credits per month

• Plus Plan: 4 credits per month

Credits refresh monthly based on your billing cycle

8. What happens if I don’t use all my credits?

Unused credits can roll over to the following month:

• Standard Plan: 1 Credit

• Plus Plan: Up to 2 credits

Rolled-over credits expire at the end of the next billing cycle.

9. How do I submit a task?

Once onboarded, tasks can be submitted via our standard request process (email). Simply include clear instructions, context, and any relevant files.

10. Do I need to schedule a call for every task?

No. Most tasks can be handled asynchronously. Calls are only recommended for more complex or unclear requests.

11. How long does a task usually take?

Timelines vary depending on task complexity and current workload. While we do not guarantee fixed turnaround times, we will communicate clearly on expectations once a task is reviewed.

12. Can I submit multiple tasks at once?

Yes. Tasks are processed based on available credits and current workload capacity. 

13. How is the membership billed?

Memberships are billed monthly on a recurring basis via Stripe. Fees are non-refundable once a billing cycle has started.

14. Can I pause or cancel my membership?

Yes. You may cancel before your next billing cycle to avoid future charges. Any unused credits will expire upon cancellation.

15. How is my information handled?

All client information is treated confidentially and used strictly for business purposes. SENA follows PDPA-aligned data protection practices.

16. Does SENA make decisions on my behalf?

No. SENA executes tasks based on the instructions provided. All strategic and business decisions remain with the client.

17. Can SENA decline a task?

Yes. We reserve the right to decline tasks that fall outside scope, are unclear, or conflict with operational capacity.

18. How do I get started?

Once you choose a plan, you’ll receive a payment link. After confirmation, you’ll complete a short onboarding form and receive a welcome packet outlining how to work with us.

19. Who can I contact if I have questions?

You can reach us at business@senaconcierge.com

Alternatively, you can schedule a call with us using the button below.